Customers who ask legal advice questions on the Rocket Lawyer platform need to be able to receive that advice from anywhere at any time.
Knowing this, I designed a mobile first, single page experience that allows for follow-up questions to a lawyer's answer, suggestions for additional related activities on the platform and rating the quality of the advice given. This rating creates a feedback loop that ensures a customer gets legal help quickly and effectively, positive reinforcement for lawyers providing answers, as well as monitoring the performance of the attorney network.
For more details about the legal advice product at Rocket Lawyer, read the case study
Building meaningful relationships between those who need help and those who can help.