Caffeine

Caffeine: Customer Service App

Visual

Quickly and efficiently service customer questions about account and billing information.

Overview

A customer service representative is often the first line of defense in troubleshooting a user's problems with your product. If the CS rep is efficient in providing help, customer satisfaction goes up and perceived value in your product and brand also increase.

This project passed through many designers' hands before landing in mine to gather feedback, refine, and launch.

Building meaningful relationships between those who need help and those who can help.

About the Company

Rocket Lawyer is a platform for consumers and small businesses to solve and manage their legal problems with DIY legal documents and quick access to legal advice from lawyers. The company’s mission is to make the law affordable and accessible to everyone.

Business Goal of the product

To cut payment processing costs, Rocket Lawyer built its own eCommerce platform. We used this opportunity to design and build an app to provide our customer service representatives a way to quickly and efficiently service our customers' account and billing needs.

Wireframes

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Building meaningful relationships between those who need help and those who can help.

Prototype

Note: This product was designed for large screen use only. It is not responsive and does not work well on smaller devices.

Explore prototype

Building meaningful relationships between those who need help and those who can help.

Other recent work

Client leads made quick and easy.

Rocket Lawyer

Legal Advice Answer Experience

Visual

Responsive

Get legal help from experts. Anywhere. Anytime.

Rocket Lawyer

Activity Card Framework

Visual

Responsive

Understand the status and recent events of your activity in one glance.

Building meaningful relationships between those who need help and those who can help.